Privacy Policy – Moova
Last Updated: October 4, 2026
Moova ("Moova", "we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you use the Moova mobile application, website, and related services.
By using Moova, you agree to the practices described in this Privacy Policy.
Moova is a transportation and delivery platform that allows users to:
Moova also provides services for drivers and delivery partners.
When you create an account or use our services, we may collect:
Because Moova provides location-based transportation services, we may collect your location information, including:
Location information may be collected while you are actively using a ride or delivery service and, where permitted by your device settings and applicable law, when the app is running in the background.
We use location information to provide accurate pickup and destination services, match users with drivers, enable real-time tracking, calculate routes, improve safety, and provide trip-related services.
We may automatically collect certain information about your device, including:
When you use Moova, we may collect:
If you make payments through Moova, payment information may be processed by our third-party payment service providers.
Moova may receive limited transaction information, such as payment status, transaction reference, and payment method type. We generally do not store complete credit or debit card numbers on our own servers.
If you contact our customer support or communicate through features provided by Moova, we may collect:
We may use collected information to:
Location access is an important part of Moova's ride-booking functionality.
We may use GPS and other location technologies to:
You can control location permissions through your device settings. However, disabling location services may prevent certain Moova features from working correctly.
We may share information with trusted third parties when necessary to provide our services.
These may include:
We may provide drivers with information necessary to complete a booking, such as:
Drivers may receive limited information necessary to complete and manage the trip.
We may share information with third-party service providers that support:
These providers are expected to handle information according to applicable privacy and security requirements.
We may disclose information when required by applicable law, regulation, court order, governmental authority, or legal process.
Moova may use third-party mapping and location technologies to provide mapping, geocoding, navigation, route calculation, and location-based functionality.
Your use of these features may also be subject to the privacy policies and terms of the relevant third-party service providers.
Moova may send push notifications related to:
You can manage notification permissions through your device settings.
We take reasonable technical and organizational measures to protect your personal information from:
However, no internet transmission or electronic storage system can be guaranteed to be completely secure.
We retain personal information for as long as reasonably necessary to:
When information is no longer required, we may delete or anonymize it in accordance with applicable laws and our internal policies.
You may request deletion of your Moova account and associated personal information, subject to applicable legal and regulatory requirements.
Some information may need to be retained for legitimate business purposes, fraud prevention, dispute resolution, accounting, or legal compliance.
To request account deletion or assistance with your personal information, contact us at:
Email: moova@bypar.com.py
Moova is not intended for children who are below the minimum legal age required to use transportation or ride-booking services in the applicable jurisdiction.
We do not knowingly collect personal information from children without appropriate legal authorization.
If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.
Moova may use third-party services for functions such as:
These third parties may process information according to their own privacy policies.
Our website may use cookies and similar technologies to:
You may control cookies through your browser settings where supported.
Depending on your location and applicable law, you may have rights regarding your personal information, including the right to:
To exercise applicable rights, contact us using the information below.
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
When we make significant changes, we may provide notice through the Moova application, website, or other appropriate communication channels.
The updated Privacy Policy will become effective when posted unless otherwise stated.
If you have questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact us:
Moova
Country: Paraguay
Email: moova@bypar.com.py
Website: www.moova.com.py
